Your mover is holding your things — what to do

If a mover refuses to deliver unless you pay more than you agreed, you are not alone — and there are steps that help.

Document everything

Keep your estimate, contract, bill of lading and every text and email. Write down names, dates, amounts and what was said. Take photos when possible.

Know the 110% rule

On a move between states with a non-binding estimate, the mover can’t require more than 110% of the estimate at delivery before unloading. With a binding estimate, the price is the binding price unless you added items or services.

Contact the authorities

• For a move between states: contact FMCSA at 1-888-368-7238 or file a complaint in its National Consumer Complaint Database.
• Your state attorney general’s consumer protection office.
• If you believe your property has been stolen or you feel unsafe, your local police.

Protect your money

If you paid by card, ask your bank about disputing the charge. Interstate movers must also offer an arbitration program for many loss-and-damage disputes; ask for it in writing.

Help the next family

Once you’re safe, share what happened. Reviewed reports appear on the company’s profile so others can see them before they book.

General information, not legal advice. For your specific situation, talk to a lawyer or your state consumer protection office.